Terms and Conditions

Last Updated: July 4, 2026

Welcome to Clinic Marketing Solutions. These Terms and Conditions (“Terms”) govern your access to and use of the website located at https://clinicmarketingsolutions.com/ and any content, forms, pages, resources, features, or services made available through the website.

By using our website, contacting us, requesting an audit, submitting a form, booking a consultation, or engaging with our services, you agree to these Terms. If you do not agree, please do not use our website.

1. Who We Are

Clinic Marketing Solutions Inc. (“Clinic Marketing Solutions,” “CMS,” “we,” “us,” or “our”) provides digital marketing and growth solutions for healthcare clinics, including website design, SEO, Google Ads, Meta Ads, social media marketing, CRM integration, patient engagement workflows, review management, reporting, and related services.

2. Website Use

You may use this website for lawful business and informational purposes only. You agree not to:

• Use the website for illegal, fraudulent, harmful, or misleading purposes

• Attempt to gain unauthorized access to our website, servers, systems, accounts, or data

• Interfere with website security, availability, performance, or functionality

• Upload malware, harmful code, spam, or automated scraping tools

• Copy, reproduce, or exploit website content without permission

• Misrepresent your identity, clinic, company, authority, or relationship with another person or organization

• Submit false, misleading, defamatory, or unlawful information

We may restrict, suspend, or block access to the website if we believe these Terms have been violated.

3. Website Content Is for General Information Only

The content on this website is provided for general business and marketing information. It does not constitute legal, medical, financial, tax, regulatory, or clinical advice.

Clinic Marketing Solutions is not a healthcare provider and does not provide medical services, diagnosis, treatment, clinical guidance, or patient care advice.

You should consult appropriate professional advisors regarding legal, healthcare, advertising, privacy, compliance, tax, or clinical matters.

4. Services and Client Agreements

Information on this website describes our services generally. Actual services, deliverables, fees, payment terms, timelines, guarantees, responsibilities, ownership rights, cancellation terms, and other conditions will be set out in a separate proposal, order form, statement of work, service agreement, or written client agreement.

If you become a client, your signed agreement will control over these website Terms for the services covered by that agreement.

5. No Guaranteed Results Unless Stated in a Written Agreement

We may publish examples, case studies, performance metrics, testimonials, or service descriptions on our website. These are provided for informational and marketing purposes only.

Marketing results can vary based on many factors, including clinic location, competition, budget, offer, reputation, website quality, patient demand, ad platform changes, search engine algorithm updates, seasonality, client responsiveness, compliance restrictions, and market conditions.

No specific ranking, lead volume, booking volume, revenue increase, return on ad spend, cost per lead, or other result is guaranteed unless it is expressly stated in a signed written agreement between you and Clinic Marketing Solutions.

6. Healthcare Marketing Compliance

If you are a clinic, healthcare provider, wellness business, medical practice, or healthcare-related organization, you are responsible for ensuring that your marketing, claims, offers, promotions, advertisements, website content, consent practices, patient communications, and use of patient information comply with all laws, regulations, professional standards, licensing rules, advertising rules, platform policies, and privacy requirements that apply to your business.

This may include, where applicable, laws and rules relating to healthcare advertising, patient privacy, professional conduct, testimonials, before-and-after photos, treatment claims, regulated services, consent, HIPAA, PHIPA, PIPEDA, CASL, CAN-SPAM, GDPR, CCPA/CPRA, and similar requirements.

We may provide marketing support, but we do not provide legal compliance approval. You are responsible for reviewing and approving all content, campaigns, claims, ads, automations, and communications before publication or launch.

7. Client Responsibilities

If you engage us for services, you agree to provide accurate, complete, and timely information required for us to perform the services. This may include:

• Website access

• Hosting access

• Domain access

• CRM or PMS access

• Google, Meta, analytics, or ad account access

• Business information

• Clinic service information

• Branding assets

• Photos, videos, logos, and content

• Legal disclaimers, licensing details, and required disclosures

• Approval of website content, ads, campaigns, and automations

You are responsible for keeping your login credentials secure and ensuring that any access you provide is authorized.

Delays in approvals, access, information, feedback, payment, or platform permissions may delay project timelines and campaign launch dates.

8. Third-Party Platforms and Tools

Our services may involve third-party platforms, including Google, Meta, WordPress, hosting providers, analytics tools, CRM systems, PMS systems, email tools, scheduling systems, call tracking platforms, review platforms, and other technology providers.

We are not responsible for third-party platform decisions, outages, bugs, policy changes, suspensions, account restrictions, ad disapprovals, algorithm updates, pricing changes, data loss, or service interruptions.

You are responsible for complying with the terms, policies, and requirements of any third-party platform you use.

9. Advertising Spend and Platform Costs

Unless stated otherwise in a written agreement, advertising spend, software subscriptions, hosting fees, domain fees, plugin fees, third-party tool fees, platform charges, and other external costs are separate from our service fees and are your responsibility.

Advertising platforms may charge your payment method directly. You are responsible for maintaining active billing, payment methods, and account access for third-party platforms.

10. Payments, Fees, and Late Payments

Payment terms for our services will be stated in your proposal, invoice, order form, or service agreement.

Unless otherwise stated in writing:

• Fees must be paid by the due date shown on the invoice.

• Late payments may result in paused work, delayed deliverables, suspended campaigns, or withheld access to unpaid deliverables.

• You are responsible for applicable taxes, transaction fees, or payment processing fees.

• Fees paid for completed work, active service periods, setup, onboarding, strategy, consulting, or third-party costs are generally non-refundable unless a written agreement states otherwise.

11. Cancellations and Termination

Cancellation and termination terms will be governed by your written agreement with us. If no written agreement applies, either party may stop future work by providing written notice.

Termination does not affect amounts owed for services already performed, work already completed, costs already incurred, or commitments already authorized.

We may suspend or terminate services if you fail to pay invoices, provide required access, cooperate with the project, comply with legal requirements, or follow these Terms.

12. Intellectual Property

All website content, branding, layouts, graphics, icons, copy, images, videos, designs, code, systems, processes, frameworks, templates, documents, and other materials on this website are owned by or licensed to Clinic Marketing Solutions and are protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, sell, publish, or exploit our website content without written permission.

For client work, ownership of final deliverables will be governed by the applicable written agreement. Unless otherwise agreed in writing:

• Client-provided materials remain owned by the client.

• Final custom deliverables created specifically for the client may transfer to the client after full payment.

• Our pre-existing materials, templates, systems, methods, internal tools, frameworks, know-how, and reusable components remain owned by Clinic Marketing Solutions.

• We may use general knowledge, skills, ideas, and experience gained during a project in future work.

13. Portfolio, Case Studies, and Testimonials

Unless restricted by a written agreement, we may reference your business name, logo, website, campaign type, general project details, testimonial, or non-confidential results in our portfolio, website, marketing materials, or case studies.

We will not intentionally disclose confidential information or sensitive patient information in public case studies without permission.

If you do not want your clinic or project mentioned publicly, please notify us in writing.

14. User Submissions

If you submit messages, feedback, content, images, testimonials, files, or other materials to us, you confirm that:

• You have the right to provide the material

• The material is accurate and lawful

• The material does not violate third-party rights

• The material does not contain unlawful, defamatory, infringing, or harmful content

• Any patient-related content has been properly authorized and consented to where required

You grant us permission to use submitted materials as necessary to respond to your inquiry, provide services, prepare proposals, deliver work, and manage the client relationship.

15. Privacy and Cookies

Your use of our website is also governed by our Privacy Policy and Cookie Policy. By using our website, you acknowledge that we may collect and use information as described in those policies.

16. Disclaimer of Warranties

The website and its content are provided on an “as is” and “as available” basis.

We do not guarantee that:

• The website will always be available, secure, uninterrupted, or error-free

• Website content will always be accurate, complete, current, or suitable for your specific needs

• Any website, SEO, advertising, CRM, or marketing strategy will produce a specific result

• Any third-party platform will approve, maintain, rank, display, or continue supporting a campaign, page, ad, integration, or account

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted service.

17. Limitation of Liability

To the fullest extent permitted by law, Clinic Marketing Solutions and its directors, officers, employees, contractors, partners, and affiliates will not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including lost profits, lost revenue, lost data, lost leads, lost bookings, business interruption, reputational harm, platform suspension, or advertising losses.

To the fullest extent permitted by law, our total liability for any claim related to the website or services will not exceed the amount you paid to us for the specific service giving rise to the claim during the three months before the claim arose.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

18. Indemnification

You agree to defend, indemnify, and hold harmless Clinic Marketing Solutions and its directors, officers, employees, contractors, partners, and affiliates from any claims, damages, liabilities, losses, costs, or expenses arising from:

• Your use of the website or services

• Your violation of these Terms

• Your violation of any law, regulation, professional rule, advertising policy, or privacy requirement

• Your clinic’s services, claims, patient communications, offers, or marketing approvals

• Materials, content, data, or access you provide to us

• Any patient data, health information, or third-party information you provide without proper authority or consent

• Your use of third-party platforms or tools

19. External Links

Our website may contain links to third-party websites, tools, social media platforms, or resources. These links are provided for convenience only. We do not control and are not responsible for third-party websites, content, terms, privacy practices, security, or services.

20. Changes to the Website or Terms

We may update the website, services, content, and these Terms at any time. The updated Terms will be posted on this page with a revised “Last Updated” date. Your continued use of the website after changes are posted means you accept the updated Terms.

21. Governing Law

Unless a separate written agreement states otherwise, these Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable there, without regard to conflict of law principles.

22. Contact Us

For questions about these Terms, please contact:

Clinic Marketing Solutions Inc.
5880 Dover Crescent, Richmond, BC V7C 5P5, Canada
Website: https://clinicmarketingsolutions.com/contact/
Legal Email: sales@clinicmarketingsolutions.com